I took a Lean Six Sigma course last year and the most interesting thing I learned was Value Stream Mapping. In Lean methodologies, waste is defined as anything that does not provide value to the customer. Value streaming mapping visualizes the process of providing a product or serve to discover where waste is and what is valuable. You can do this with a paper and pencil or use a software tool such as Visio.
While Lean is largely focused on manufacturing there are many applications for service organizations as well. Six Sigma doesn't play as well in service organizations although it too has its applications.
http://www.lean.org/Bookstore/ProductDetails.cfm?SelectedProductID=9
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